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English for Food Hygiene (Session 5) |
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video 5 |
click to read > INTRODUCTION Hello again. In the previous video we looked at food poisoning and the potential consequences for a business that does not practice good food safety. In your place of work or business it is important to have a set of systems for hazard analysis. If you do not have a system for identifying potential food hazards, you encourage contamination and food poisoning in your workplace. Food poisoning is very bad for business. The cost for your workplace could mean customer complaints, fines and costs of legal action, loss of production and food which has to be destroyed. Even the closure of the food premises. It’s a high price to pay for something that can be avoided. So let’s look at a video of an Environmental Health Officer visiting a business. Mr Spensor: Hello. My name is Mr Spensor. I am an EHO. Do you know what an EHO is? Janice: No. Mr Spensor: An EHO is an Environmental Health Officer. I have the power to enter any food handling property and check the property. If I ask for samples of food you must provide them. If I think you have broken food safety laws, you could face a fine of up to £20,000 or a prison sentence or a criminal record. I can even close you down. What is your name? Janice: Janice. Mr Spensor: Well, Janice, today, I am here to check the food premises. Are you the owner? Janice: No. Mr Spensor: Is the owner here? Janice: No. He’s on holiday. Mr Spensor: Holiday? Erm, I’m a very busy man Janice. I think for today you shall have to show me the food premises. First, I want to check your CRITICAL CONTROL POINTS. Do you know what your CRITICAL CONTROL POINTS are? Janice: No. Mr Spensor: No. CRITICAL CONTROL POINTS are there to prevent contamination. They are there to stop bacteria multiplying. They are there to prevent cross contamination. Mr Spensor: Tell me, Janice, do you buy your food stock from approved retailer? Janice: I don’t know Mr Spensor. Mr Spensor: Who do you buy your food from? Janice: Erm, I think it’s Smithsons butchers and Hargreaves. Mr Spensor: And are they approved suppliers? Janice: I don’t know Mr Spensor. You’ll have to ask the boss. Mr Spensor: Do you check food is not out of date when delivered? Janice: I might do if I’ve got time. Mr Spensor: What would you do if food was out of date when delivered? Janice: I don’t know Mr Spensor. You’ll have to ask the boss. Mr Spensor: Would you accept or reject food if it was delivered out of date? Janice: It’s not really my job Mr Spensor. You’ll have to ask the boss Mr Spensor. Mr Spensor: It’s not your job? Janice: No. Mr Spensor: Do you check the temperatures of frozen food when delivered? Janice: You’ll have to ask the boss. Mr Spensor: You don’t know who does it? Janice: It’s not my job. I’m busy. Mr Spensor: Frozen foods when delivered should be below -18 degrees Celsius. Did you know this Janice? Janice: No. Mr Spensor: Did you know that lack of temperature control is the most common cause of food contamination? Does anyone check the temperatures of chilled food or frozen food when delivered? Janice: I don’t know Mr Spensor. You’ll have to ask the boss. Mr Spensor: Chilled foods when delivered should ideally be between 1 and 4 degrees Celsius. Did you know this? Janice: No. Mr Spensor: Okay Janice. Can you show me the holding area for chilled foods please? Janice: Yes. It’s over here. Mr Spensor: I shall follow you. Janice: It’s here. Mr Spensor: Okay. How long is food held here before it is placed in the fridge or freezer? Janice: It depends how busy I am. Mr Spensor: How busy you are? Do you check fresh fruit and vegetables for any signs of mould? Janice: I sometimes have a look. Mr Spensor: Sometimes? Janice: Depends if I’ve got time. Mr Spensor: Do you check tinned foods for dints, or if they are rusty or if they are swollen? Janice: Like I said it’s not really my job. Mr Spensor: It’s not your job? Who’s job is it then Janice? Janice: I don’t know Mr Spensor. You’ll have to ask the boss. Mr Spensor: The boss? Okay. Do you unpack raw and cooked food here? Janice: Yes. Mr Spensor: I shall repeat that. Do you unpack raw and cooked food here? Janice: Yes, it saves me walking across the kitchen. Mr Spensor: To prevent contamination you should have separate areas for unpacking raw food and cooked food. Janice: Oh! Mr Spensor: I’ll have to ask the boss? Have you had any training in how to receive food stock? Janice: Not. I only started here two weeks ago. Mr Spensor: Two weeks ago? You should have three separate storage areas for dry goods, frozen goods and chilled goods. Please show me where you store the dry goods. Janice: Yes, it’s over here. Mr Spensor: I shall follow you. Janice? Janice? Move the bin. Janice: It’s all in here. Mr Spensor: Is that an ashtray up there Janice? Janice: Yes. Mr Spensor: There shouldn’t be ashtrays in here. Who’s responsible for checking stock rotation in here? Janice: Pardon? Mr Spensor: Stock rotation. Who checks the dates on food to make sure that first in is first out? Janice: I don’t know Mr Spensor, you’ll have to ask the boss. Mr Spensor: The boss? Are vegetables stored in the dark? Janice: Yes. Mr Spensor: Are all these containers pest proof? Janice: I think so. Mr Spensor: Have you had any signs of infestation? Janice: I don’t know Mr Spensor. You’ll have to ask the boss. Mr Spensor: Have you seen rats or mice? Janice: No. Mr Spensor: Okay. Please show me where you store the chilled foods. Janice: Yes, over here. Mr Spensor: Janice, the door! It’s a bit dirty down here Janice. What’s that? Janice: Salt. Mr Spensor: That’s dry goods. It doesn’t belong in a fridge. Move it! … So Janice. Who checks the temperatures of the fridges and the chilled foods? Janice: I think the boss does that. Mr Spensor: But the boss is on holiday, so who does it when the boss is on holiday? Janice: I’m not sure. Mr Spensor: How often is the temperature of the fridge checked each day? Janice: Erm…Twice a day I think. Mr Spensor: Twice. Excellent. But not when the boss is on holiday? What temperature should the fridge be at? Janice: Between 1 degrees Celsius and 4 degrees Celsius. Mr Spensor: Well done Janice. Excellent. Excellent. It’s a bit dirty up here. One more question Janice. Raw food. Would you store raw food at the top or the bottom? Janice: Well it depends where there’s room. Mr Spensor: It depends where there’s room? Okay Janice. Please show me where the frozen foods goods are stored. Janice: Yes, over here. Mr Spensor: Janice? Fridge? It’s a bit dirty in here Janice. Janice: Oh. Mr Spensor: Do you know what the temperature of this freezer should be? Janice: Between minus 18 and minus 23 degrees Celsius. Mr Spensor: Well done Janice! Excellent. Who checks the temperature of this freezer? Janice: Erm, I don’t know Mr Spensor. You’ll have to ask the boss. Mr Spensor: Hmm. One moment. Could you hold this please Janice? Thank you. Have you worked here long Janice? Janice: No, just 2 weeks. Mr Spensor: Two weeks? That seems okay. Thank you. Janice: We’re running low on chips. I’ll have to order some. Mr Spensor: Will you please show me the preparation area Janice? Janice: Yes, it’s over here. Mr Spensor: Thank you Janice. So this is your preparation area? Janice: Yes. Mr Spensor: This is it? Do you use colour-coded utensils to prevent cross-contamination? Janice: No. I don’t think so. Mr Spensor: Do you have separate sinks for washing food, washing utensils and for washing your hands? Janice: Food in that one. Utensils in that one. Mr Spensor: Are raw food and high-risk foods prepared in this same area? Janice: Yes. Saves me walking too far. Mr Spensor: I can see Janice that you have a meat product and a salad product prepared in the same area. Janice: Well, I was about to make a sandwich before you turned up. Mr Spensor: This is not good Janice. This is very, very serious. Do you have a clean as you go policy? Janice: A what? Mr Spensor: A clean as you go policy? Do you wipe everything as you are working? Janice: Yes I always wash everything with this cloth. Mr Spensor: Everything? Janice: Everything. It looks clean enough. Mr Spensor: You don’t have separate cloths for separate jobs. Janice: No. No. Mr Spensor: Do you leave food stored here for long? Janice: No. We get it out just before the shop opens at 12. Mr Spensor: Okay Janice, would you please show me the cooking area. Janice: Yes, follow me. Mr Spensor: Will you open the door please. This oven is filthy Janice. Janice: It looks okay to me. Mr Spensor: Filthy! This is the worst oven I have ever seen. This is not good. Could you tell me please, who checks the temperature of food when it is cooked? Janice: That’s the boss. Mr Spensor: But the boss is on holiday. Janice: I know. He’s in Benidorm for a week. Mr Spensor: Filthy. Could you tell me Janice, what should the core temperature of food be when cooked? Janice: 100 degrees? Mr Spensor: A 100 degrees? No Janice. Not a hundred degrees. The centre temperature should be 75 degrees. Janice: I was close then. Mr Spensor: And you should reheat cooked food to 82 degrees. Janice: Hmm. Mr Spensor: Tell me Janice, would you defrost poultry and joints before you cook them? Janice: Yes. Mr Spensor: Okay Janice. Could you please show me the holding area for cooked foods please. Janice: Yes, it’s over here. It’s over here. Mr Spensor: How long is food kept here before it is served to customers or placed in the fridge? Janice: I’m not sure. It depends how busy we are. Mr Spensor: You’re not sure. Do you cover this food? Janice: I’ve got some cling film and tin-foil that I use. Mr Spensor: But not today. This is not covered Janice. Does anyone check the temperature of these cooked foods before they are served to customers? Janice: The boss sometimes checks the meats with a thermometer. Mr Spensor: What would you do if cooked foods had been left here too long? Janice: We warm it up. Mr Spensor: You warm it up? You don’t throw the food away? Janice: No! Mr Spensor: Oh Janice. Let me check this. What kind of pie is this? Janice: Er, it’s an apple pie. Mr Spensor: An apple pie? My favourite … It’s okay for now Janice. Mr Spensor: Janice? Do you have a display area? Janice: What’s that? Mr Spensor: Display area. An area in the shop where customers can see the food? Janice: Oh, Yes. It’s in the front. Mr Spensor: In the front? Can you tell me Janice, what temperature is the chilled food stored at? Janice: 5 degrees Celsius. Mr Spensor: What temperature is the cooked food stored at? Janice: 63 degrees or higher. Mr Spensor: Okay, Janice. Janice! Excuse me Janice. I have enough information for now. Thank you for showing me the premises. Your boss will be hearing from me shortly. Do you have any questions? Janice: No. Mr Spensor: Okay then Janice, I shall be on my way. Janice: Okay then. Mr Spensor: Okay. Bye-bye. Janice: Bye. END So, did the business have a system in place for hazard analysis? What areas were good and what areas could be improved? Discuss these important questions with your teacher. Until next time, goodbye. |
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Try to spell some of the key words from Session 5.
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