1. Wendy: Hello Mary, how's your son, I heard he had bad earache. Is he any better?

2. Mary: Thanks Wendy for asking. He. he woke up this morning crying and he did have very bad earache, so I rang the doctor's [1] a) accident b) operation c) surgery d) x-ray to make an [2] a) ambulance b) appointment c) surgery d) appointments . I had to wait until eight o'clock because the [3] a) surgeries b) overnight c) surgery d) x-ray opens at eight and the telephone is often very busy then because lots of people ring, but I managed to speak to the receptionist at the [4] a) surgeries b) hospital c) surgery d) x-ray and she gave me an [5] a) accident b) appointment c) overnight d) appointments for four o'clock in the afternoon. So I'm going to take him to the [6] a) ambulance b) emergency c) overnight d) surgery then to see the doctor.

3. Mary: Thank you, but I heard that your daughter, that Hannah had she had an accident?

4. Wendy: Yes.

5. Mary: What happened?

6. Wendy: Yes she was in the garden and she fell over the back of a garden chair and her neck and her back were very painful, so I thought I'd better not pick her up because you can hurt your back if you move somebody. So we rang for an [7] a) ambulance b) emergency c) surgery d) ambulances , phoned 999 and the [8] a) ambulance b) emergency c) parked d) ambulances people came very quickly, it was ten minutes and ... and then they took her to [9] a) accident b) hospital c) parked d) x-ray and [10] a) ambulance b) improving c) emergency d) surgery and they took an [11] a) ambulance b) hospital c) x-ray of her back, but she's fine, it was bruised. So she's fine thank you.

7. Mary: Wendy have you ever been in hospital?

8. Wendy: I went into [12] a) appointment b) hospital c) surgery d) x-ray a few years ago to have my baby, so I had to collect lots of things together to take with me, some things to wear in bed and dressing gown, toothbrush and soap and hairbrush and everything you need for a couple of days to stay away really.

9. Mary: And what about you Steven, have you ever been in hospital?

10. Stephen: Well yes Mary, my son broke his leg and I drove him to the [13] a) accident b) ambulance c) emergency d) hospital because I had a car, so I didn't need to call the [14] a) ambulance b) hospital c) parked d) surgery , it wasn't an [15] a) ambulance b) emergency c) overnight d) surgery . When we got to the [16] a) hospital b) overnight c) surgery d) x-ray we had to wait in A and E and we had to wait quite a long time with a lot of other people. Eventually, because he was younger, he was moved to the children's ward; if you are a younger child, you have higher priority than adults.

11. So we'd been there nearly two hours and the doctor looked at him and then we had to go somewhere else for an [17] a) ambulance b) operation c) surgery d) x-ray . So then we waited an hour for the [18] a) ambulance b) hospital c) parked d) x-ray which showed he'd been broken in two places. Then he had to stay in [19] a) ambulance b) overnight c) last night because they needed to operate in the morning. Unfortunately, he couldn't drink or eat anything before the [20] a) operation b) overnight c) surgery d) last night and I had to stay with him [21] a) overnight b) surgery c) x-ray , but as a parent and I didn't have any money, it was very difficult for me to go and buy any food and I didn't have any money to phone anybody, and my car was [22] a) worried b) ambulance c) parked d) x-ray outside and it wasn't allowed to be [23] a) parked b) surgery c) parks d) x-ray outside. So eventually, I had to sleep on the floor by the side of his bed. And he had an [24] a) emergency b) operation c) surgery in the morning and everything turned out okay.