1. Mary: Can you tell me what your job is then please and what do you do?

2. Joanne: I work at Thomas Danby College and I'm the community learning administrator. I'm [1] a) based b) courses c) diversity d) English at a community [2] a) centre b) courses c) different d) thank in Harehills Pakistani [3] a) centre b) different c) enjoy d) thank doing the administration work, enrolments, [4] a) courses b) dealing c) thank with the exam entries and the student enquiries.

3. Mary: Okay [5] a) courses b) cultures c) issues d) thank you. Community [6] a) centre b) dealing c) issues d) thank you say?

4. Joanne: Yeah. Yeah based ... [7] a) based b) courses c) different out in Harehills. It's a lot of ethnic [8] a) courses b) diversity c) English d) thank , students coming from all [9] a) computing b) courses c) different [10] a) centre b) cultures c) dealing d) thank .

5. Mary: Okay [11] a) different b) enjoy c) issues d) thank you. So what does your job involve? What do you do?

6. Joanne: I do the administration, the enrolments, but a lot of the time is spent [12] a) dealing b) English c) improving d) thank with student enquiries, advising them on [13] a) courses b) diversity c) English d) popular , booking them in for interviews for ...

7. Mary: Right.

8. Joanne: ...English classes, testing.

9. Mary: Do you get a lot of face-to-face enquiries also?

10. Joanne: We do yes. Most of the enquiries are face-to-face.

11. Mary: What kind of [14] a) courses b) thank c) improving does the college run and which do you find are the most popular?

12. Joanne: We run [15] a) different b) English c) enjoy d) thank for speakers and other languages; they're ESOL [16] a) courses b) issues , [17] a) computing b) different c) speaking d) diversity . We also run craft [18] a) centre b) courses c) dealing d) enjoy and some arts [19] a) courses b) cultures c) dealing like flower arranging, but the ESOL and the [20] a) computing b) cultures c) issues d) thank is by far the most [21] a) computing b) issues c) issues d) popular , the one that we deal with most enquiries for.

13. Mary: Okay [22] a) courses b) diversity c) thank you. Okay. Why ... why do you think that is?

14. Joanne: I think it's possibly because of the [23] a) different b) diversity c) issues d) thank in the area really. It's a ... Harehills is an area where there's a lot of people from [24] a) dealing b) different c) diversity d) issues [25] a) centre b) computing c) cultures d) thank , [26] a) centre b) courses c) different countries and a lot of them want to learn [27] a) courses b) smiling c) dealing d) English .

15. Mary: Okay [28] a) based b) courses c) English d) thank you. So what do you [29] a) cultures b) English c) enjoy d) thank about your job?

16. Joanne: I [30] a) centre b) English c) enjoy d) issues most the face to face contact in [31] a) dealing b) different c) thank d) thank with. seeing [32] a) different b) thank c) thank people each day. I also like the fact that because a lot of the ESOL [33] a) courses b) different c) speaking now have been running since September, a lot of the students seem to know you and trust you, and as their [34] a) based b) courses c) different d) English is improving, when they come for their coffee break, they try and have a little talk with you and ...

17. Mary: Okay.

18. Joanne: So I really do like young people.

19. Mary: So the opportunity to meet and talk with people.

20. Joanne: Yeah. Yeah and see people progress as well. It's ... it's rewarding.

21. Mary: Okay [35] a) based b) courses c) English d) thank you. Can you tell me what [36] a) centre b) courses c) different you've taken to help you with your job?

22. Joanne: Yeah, I have actually studied myself with the open university part time whilst I was working and I've done [37] a) centre b) courses c) dealing with Leeds University consumer and education, so I like to think that I understand the pressures of adult education and how students feel when you're trying to study and improve, but you've also got [38] a) based b) centre c) different d) issues like domestic and personal and work [39] a) centre b) different c) speaking d) issues to contend with as well.

23. Mary: Okay, so all sorts of [40] a) community b) computing c) different [41] a) courses b) different c) issues d) thank .

24. Joanne: Yes.

25. Mary: What [42] a) based b) courses c) different d) thank did you do when you were at open university?

26. Joanne: I completed my degree with the ... it was in humanities with literature and religious studies, so I think the religious studies element because I'm interested in religions, helps me to understand some of the [43] a) different b) enjoy c) popular perspectives people may have, well what I have really.

27. Mary: Right interesting. Okay so there's a real variety of [44] a) courses b) different courses.

28. Joanne: Yeah.

29. Mary: ...and [45] a) community b) centre c) different subjects. [46] a) courses b) different c) different d) Thank you.