1. Mary: Great so thank you Jackie, thank you for being willing to be interviewed and giving up your time. So could you explain first exactly what ... what is your job? What do you do?

2. Jacquie: My actual job title is senior research fellow in the university which means that I don't do much teaching.

3. Mary: Right.

4. Jacquie: ... but I am a researcher so I find out information and provide that information to other people and the information that I find out is the types of help and support that people who would find it [1] a) difficult b) medicine c) qualifications d) easy to go to university might need to help them to come to university.

5. Mary: Okay. So you work with people who are trying, or hoping maybe, to come to university?

6. Jacquie: Yeah.

7. Mary: Finding out what might make it hard for them to do that.

8. Jacquie: Yeah that's a lot of the work we do. We do other things as well, but we look at people who have difficulty coming into education or the other part of our work is about difficulties accessing or getting into employment. So we do both sides of things.

9. Mary: Okay. Can you give me some examples?

10. Jacquie: Yes the ... some of the work that we've done recently has been with [2] a) complicated b) women c) qualifications d) refugees and asylum seeking people and also citizens of other parts of the EU.

11. Mary: Right.

12. Jacquie: And we're looking at what barriers and what difficulties those people have if they want to come into university.

13. Mary: Right.

14. Jacquie: ...into this university, into Leeds Met, but also into other [3] a) qualifications b) somebody c) studying d) universities as well.

15. Mary: What. what have you found?

16. Jacquie: Status is a big difficulty because for people to come into higher education, they generally need to have refugee status or leave to remain but not be an asylum seeker.

17. Mary: Okay.

18. Jacquie: It doesn't mean you can't come into [4] a) complicated b) courses c) qualifications d) universities as an asylum seeker, but it's a lot more expensive, you get charged a different rate. Money in general is a big problem because obviously people need to pay for the course fees and they need to support themselves, but we do try and make sure people understand that they can work and they can study part time. We have our own employment job shop here where people.

19. Mary: Okay.

20. Jacquie: ...can actually try and get work.

21. Mary: You offer support.

22. Jacquie: ...while they're here. So we look at things like language and what level of language people might need to have to be able to come to university. What are the best [5] a) complicated b) courses c) medicine d) qualifications .

23. Mary: Yes.

24. Jacquie: We help people understand how they can make an application to university that will help and support them to get the best course they can.

25. Mary: Okay that's really interesting, thank you. So obviously, with this university you must have put many, many different.

26. Jacquie: Yeah.

27. Mary: ...charities and backgrounds.

28. Jacquie: Yeah we have a lot of people from the Asian communities and people from the African Caribbean communities as well. Then we have an awful lot of international students who come to study at this university and they're from everywhere you can think of, Pakistan, India, China, a lot of the middle eastern countries.

29. Mary: Right.

30. Jacquie: ...some of the African countries as well. So we have huge numbers of those students coming in every year.

31. Mary: Right.

32. Jacquie: Hong Kong, Singapore, everywhere you can think of.

33. Mary: Right.

34. Jacquie: And we also have, as I mentioned, we have [6] a) flexible b) qualifications c) refugees d) somebody and asylum seeking citizens who are going a slightly different route and most of the people we're working with at the moment are from Iran, Iraq, Afghanistan, Kosovo and some of the French speaking African countries as well. Eritrea, Somalia, everywhere you can think of we'll have a student here at the university. We're very, very multicultural.

35. Mary: Which ... which [7] a) courses b) degrees c) medicine d) qualifications do you find your most popular?

36. Jacquie: Everything really. It really depends, we have so many different [8] a) courses b) encourage c) somebody from very traditional [9] a) courses b) qualifications like nursing, right through to much more unusual [10] a) courses b) degrees c) encourage d) universities and I think that one of the things that we try and get people to do is to understand how wide the number of [11] a) complicated b) courses c) qualifications d) universities are.

37. Mary: Yeah.

38. Jacquie: I mean have hundreds and hundreds of undergraduate [12] a) universities b) complicated c) courses d) qualifications , hundreds of post graduate [13] a) courses b) qualifications c) studies d) universities , and so if somebody's interested, for example, in working in health.

39. Mary: Yeah.

40. Jacquie: ...we try and help them to understand that that doesn't just mean doctor, nurse, it can mean physiotherapist or occupational therapist or lots and lots of different [14] a) complicated b) courses c) qualifications . So we're very. we're well known for our sports facilities here, so a lot of people come to do [15] a) complicated b) degrees c) qualifications d) studying or qualification in sports or things to do with sports.

41. Mary: Yes.

42. Jacquie: We have PR marketing and events are very popular here.

43. Mary: Yes.

44. Jacquie: Tourism.

45. Mary: Right.

46. Jacquie: Hospitality, everything again.

47. Mary: So if for example I might be a student at Thomas Danby and I might be thinking that I'd like to maybe go to university in the future and interested in coming here. What would I need to do? What processes, would I need to go through?

48. Jacquie: Right well what we try and do, if. if you are under 21, normally we're looking for [16] a) encourage b) flexible c) refugees d) somebody to have quite traditional [17] a) courses b) qualifications c) somebody d) universities and things like GCSEs, A levels, key skills [18] a) courses b) qualifications c) studying .

49. Mary: Yes.

50. Jacquie: So you need to look at what you're [19] a) courses b) qualifications c) studies d) studying and check that you're likely to have the [20] a) courses b) qualifications that we would want you to have and maths and English are usually very important. If you look on our website, you can usually find what entry [21] a) courses b) qualifications c) refugees we're asking for.

51. If you're over 21, we're a lot more [22] a) difficult b) flexible c) refugees d) somebody . It's just a national thing that you can accept people with very different [23] a) complicated b) qualifications c) universities once they're considered to be a mature learner.

52. Mary: So if my [24] a) qualifications b) somebody c) studies are say from Iran.

53. Jacquie: Yeah.

54. Mary: ...that would be okay?

55. Jacquie: What we do in this university, we. we check everybody's [25] a) courses b) qualifications c) universities who wants to apply and if they're not UK [26] a) qualifications b) refugees c) somebody d) universities , we check what we call their comparability. So we would take somebody's [27] a) complicated b) difficult c) qualifications for Iran or Iraq or wherever and we can find out how that is compared to a UK qualification, we could give that information back to a student, so we can accept all international [28] a) courses b) qualifications if they're recognised.

56. Mary: Yes.

57. Jacquie: One of the things that we ask for is people to be able to have a certain level of English and that's quite varied depending which course people want to do. Sometimes, that's to do with the actual professional requirement. So if [29] a) courses b) flexible c) qualifications d) somebody wanted to do. we don't do [30] a) courses b) medicine c) somebody d) studies here but certainly [31] a) encourage b) medicine c) refugees d) universities that do [32] a) courses b) flexible c) medicine d) qualifications , you have to have a particular IELTS' qualification because that's what the profession.

58. Mary: The professional body needs.

59. Jacquie: Yeah.

60. Mary: So do your [33] a) courses b) medicine c) qualifications d) universities all have a sort of IELTS?

61. Jacquie: We tend to ask for IELTS.

62. Mary: Right.

63. Jacquie: ... and I think we're ... we're probably maybe not [34] a) flexible b) qualifications c) thinking d) thought enough there and so we try and [35] a) degrees b) encourage c) somebody d) universities students to do is to look on the UCAS website because they list about forty five different English language [36] a) courses b) qualifications c) studying d) universities which they suggest [37] a) encourage b) flexible c) qualifications d) universities should consider.

64. Mary: Okay.

65. Jacquie: So if somebody's doing a different qualification to the one that we've said on our website, I would suggest that they actually say "Is this okay, is this acceptable".

66. Mary: Okay so they could present that to you.

67. Jacquie: They can yeah.

68. Mary: ... and negotiate with it.

69. Jacquie: Yes.

70. Mary: Okay.

71. Jacquie: And also we do have our own testing service here.

72. Mary: Right.

73. Jacquie: ... if people have no English language [38] a) courses b) language c) qualifications at all. So we can actually test people's English and we can do things like a lengthy admission interview, so we can be very creative, but sometimes we're maybe not very good at getting that information out to people.

74. Mary: So who's the first person that maybe [39] a) person b) courses c) qualifications d) somebody like myself would contact then?

75. Jacquie: Course enquiries.

76. Mary: Course enquiries.

77. Jacquie: Always course enquiries because they can give you that advice and tell you. Looking on the website is a good place to start, because that will tell you all the different [40] a) courses b) flexible c) qualifications d) women that are there and you can get an electronic prospectus. You can, of course, get a paper prospectus sent to you as well.

78. Mary: Right.

79. Jacquie: And then we try and [41] a) encourage b) flexible c) qualifications people to come in and look round the university. We have admissions days, we actually. visit days when you can either come to this campus or our other campus at Headingley and actually look round the university, you can meet students, you can meet staff and you can talk to people in the course area that you're interested in and actually get a feeling for that and explore it in a bit more detail.

80. Mary: So there's lots of opportunities to just sort of find ... find that information and ask questions?

81. Jacquie: Yes, yeah, we. again if you contact course enquiries or look on our website, we do lots of fairs. We also come out to Thomas Danby College as well and we do try and work quite closely with the college to [42] a) encourage b) qualifications c) somebody d) person people to come from there and we also have what we call an FE to HE scheme where we look at people who are in further education and we try and help them particularly to come onto higher education.

82. Mary: Just picking you up on that one then, could you explain the difference between FE and HE?

83. Jacquie: Yeah.

84. Mary: That's something we often have.

85. Jacquie: Okay well further ... well it's a little bit more [43] a) complicated b) degrees c) refugees d) somebody now because a lot of further education colleges also have higher education [44] a) degrees b) qualifications c) somebody , but the difference really is level.

86. Mary: Right.

87. Jacquie: Further education tends to be around what we'd consider level three, or level two, level one, but up to level three, and higher education is the next step on for level four.

88. Mary: Yeah.

89. Jacquie: So it's the level of the qualification [45] a) courses b) courses c) qualifications d) somebody can get, rather than the place they're necessarily.

90. Mary: Where they're [46] a) courses b) speaking c) somebody d) studying , okay.

91. Jacquie: ...studying in. So certainly at Thomas Danby College you do foundation [47] a) degrees b) qualifications c) speaking and foundation [48] a) courses b) degrees c) qualifications d) refugees are higher level [49] a) degrees b) courses c) qualifications d) refugees in a further education college.

92. Mary: Right.

93. Jacquie: So it's quite [50] a) complicated b) degrees c) difficult d) somebody and again course enquiries can help you to understand the difference between a foundation degree and a full degree and a post graduate qualification and a diploma and a certificate.

94. Mary: Right.

95. Jacquie: ... because it is quite [51] a) complicated b) encourage c) qualifications d) somebody . So again we [52] a) courses b) degrees c) encourage d) flexible people to try and get personal advice on that so that they can come onto a course that is suitable for them and it's the best thing for them really.

96. Mary: Okay thank you.