1. Wendy: Hello, can you tell me your name and what job you do.

2. Simon: Yes I'm Simon Moran. I'm from [1] a) proving b) Voluntary c) volunteer Action Leeds. I'm the [2] a) environmental b) proving c) Volunteer d) Volunteering Project Manager.

3. Wendy: Okay, and can you tell me how people can become volunteers?

4. Simon: Of course. They can approach a [3] a) volunteer b) volunteers c) volunteering broker service, similar to the one we operate at [4] a) happier b) Voluntary c) volunteering d) volunteering Action Leeds, ours is known as the [5] a) Volunteer b) volunteering c) volunteers [6] a) Centre b) incentive c) volunteer , and it operates an appointment system at Leeds Central Library on a Thursday afternoon. People can come down, give us their areas of interest and their skills that they're wanting to be using, and we'll match them to [7] a) happier b) voluntary c) volunteering opportunities appropriate to their interest and skills.

5. For people of a certain age range there, there are other opportunities in Leeds, we do work in partnership with a Government initiative called Millennium [8] a) voluntary b) volunteering c) Community d) Volunteers . They run a, a office at Leeds College of Technology and you can find out about [9] a) environmental b) happier c) voluntary d) volunteer work for sixteen to twenty-four year old people there, and they run a nice awards and [10] a) centre b) incentive c) voluntary d) volunteer scheme which gives the [11] a) incentive b) proven c) voluntary d) volunteer awards and certificates at a hundred hours, two hundred hours. It's a good [12] a) incentive b) voluntary c) community d) volunteer for them to keep going back.

6. Wendy: Hmm, how long is that?

7. Simon: ...and keep on doing it.

8. Wendy: ...spread over?

9. Simon: That's spread over the period of time it takes them to achieve those hours. It could be that you could do a hundred hours over say four months, or over a year, but the certificates are now nationally recognised by most employers and they're a good way of [13] a) environmental b) incentive c) proving d) seekers [14] a) refugee b) voluntary c) volunteer d) volunteering work has happened with that age range.

10. Wendy: What kind of activities do those people do?

11. Simon: The, the youth based activity tends to be around youth interests, such as music, they'll be quite a lot of art projects and they do quite a lot of befriending, because a lot of young people are interested in, in obviously just chatting to people.

12. Young people do constitute a much larger part of the [15] a) centre b) smiling c) volunteer d) volunteering public than is generally thought. At the [16] a) happier b) proven c) volunteer d) volunteering [17] a) centre b) incentive c) proven d) volunteering , which is a different service, the one that we run, they are more often than not in the nineteen to twenty five age bracket, or they're in the thirty to thirty five age bracket. It's ... that I'd say those two age brackets do account for 70% of the people we see at the [18] a) incentive b) seekers c) volunteer d) volunteering [19] a) centre b) environmental c) voluntary d) volunteer .

13. So young people do [20] a) proven b) proving c) volunteer d) volunteering and [21] a) volunteer b) volunteering a lot by the ... by all accounts.

14. Wendy: Can you tell me a bit more about the befriending, what sort of people do they go to, to meet?

15. Simon: Okay, befriending services constitute quite a lot of [22] a) environmental b) voluntary c) volunteering activity, because the nature of a [23] a) centre b) happier c) volunteer d) volunteering going to see someone who doesn't get a lot of, lot of company, is combating loneliness and isolation and, in a lot of case, it's just a very human response and it's a little bit intangible really with what goes on, but it's general, that it makes the person who's receiving the befriending [24] a) happier b) voluntary c) family d) volunteering and it makes the befriender [25] a) happier b) incentive c) proven d) volunteering in a funny kind of way.

16. Wendy: Is it main, mainly elderly people?

17. Simon: It is, older people are ... obviously appearance of befrienders through the various neighbourhood network in Leeds, they are set up and supported by Social Services, but they are registered charities in their own right, and they do run, most run befriending services. And I can't think of a large area of Leeds that aren't covered now by befriending services.

18. Wendy: I think there's some befriending for asylum [26] a) seekers b) voluntary c) volunteer as well.

19. Simon: Yes, I mean the, the, the role of befriending is, as I said earlier, does, does tend to get used by many different types of organisations, but essentially it's if people are in isolation, are upset, need support in, in, in completely new circumstances. They will benefit from befriending and it's, it's, it's something that [27] a) voluntary b) volunteer c) volunteering groups do manage to get funding to do, because it's seen as the human response and the very [28] a) happier b) voluntary c) volunteer sector, or third sector response.

20. So, yes, asylum seeker befriending has taken part by, I think Welcome to Leeds are doing it quite a lot, don't want to namedrop too much during the interview because obviously there's four hundred odd organisations who I have on my books and I don't want to over amplify certain ones. But, there are, the [29] a) refugee b) women c) volunteering d) volunteers organisations, there's [30] a) happier b) refugee c) voluntary Council, [31] a) happier b) refugee c) seekers d) volunteering Action, there, there are LASSN, Leeds Asylum Support [32] a) proven b) seekers c) volunteer d) volunteers Network, they're all recruiting [33] a) women b) people c) volunteer d) volunteers and using [34] a) refugee b) volunteer c) volunteers , either in the office or, or in ... out and about befriending.

21. But, Welcome to Leeds seems to be hitting the mark most with, with what [35] a) seekers b) people c) voluntary d) volunteers want to do. [36] a) incentive b) volunteering c) volunteers from, from an English background want to actually teach English.

22. Wendy: Can you tell me about more [37] a) centre b) environmental c) voluntary d) volunteers projects.

23. Simon: Yes of course.

24. Wendy: ...people want to get involved in?

25. Simon: Yeah, [38] a) environmental b) incentive c) volunteering work seems to be taking place through a few organisations in the city. It's focused mainly on conservation and creating habitats for wildlife and obviously we want species to thrive and, just to keep place ... certain areas of Leeds nice and green and, and keep, keep places that are under threat under control, and certainly bring them back up to maybe how they used to be.

26. Wendy: What are the benefits of being a volunteer?

27. Simon: Well there are many. Benefits of [39] a) proving b) volunteer c) volunteering begin, I think, by meeting a need for the person, the [40] a) voluntary b) volunteer c) volunteering is, I don't like to use this word in a negative way, but it's a selfish activity. It's about improving oneself, it's about learning a new skill, it could be about actually managing your course content or something you're learning into a practical activity and matching that, not only for the practice of the, the, the learning process that you're going through, but also [41] a) proving b) voluntary c) people d) volunteer it to a potential employer as well.

28. So [42] a) seekers b) volunteer c) volunteering d) volunteers is very good on that level, it's very vocational.

29. Wendy: Hmm, goes on an application form.

30. Simon: It's [43] a) proven b) proving c) seekers d) volunteer , not just the, the proof of it, but the, the evidence through the reference, that you can actually get someone to write you a reference [44] a) proven b) proving c) seekers what you've learnt. So, [45] a) centre b) voluntary c) volunteering , a lot of which is, is the first step into an employment in your chosen field.

31. It's also for people who have been isolated and, and maybe not involved in everyday routine and work, it's a way to, to test the water. It's not just about trying a new field, in some cases even just trying out for the first time that the, the work ethic or, or what's it like to have a routine.

32. So people who've been ill for a long time, people who've never worked due to, you know, certain conditions that may have, well stopped them from doing so. There's, there's also just the, the making friends aspect of it, sometimes people can ... have been very involved with say caring for a relative, or have just been very involved with maybe a relationship they've been in, but then they can suddenly find themselves alone due to bereavement or even just the end of a relationship and they want to meet new people, meet new friends.

33. Wendy: Or move into a new city?

34. Simon: Moving to a new city, a way to make new friends, exactly. [46] a) volunteer b) volunteering is about just doing something you're interested in, but I think it, it's [47] a) proven b) volunteering c) people d) volunteers now, they've done a psychological test, that it does improve happiness and that [48] a) happier b) volunteer c) volunteering is an activity that is a positive move for anybody who has got even two hours free a week to go and do something. So, instead of watching television or you know, if you find yourself endlessly watching repeats of soap operas on UK Gold or something like that, you can go out and do something that is probably going to step your life up a little bit and introduce another set of people into your social circle. It's a great, it's a great all round activity.

35. Wendy: Okay.