ESOL Leeds Entry 3 Telephone call

ESOL Leeds 18 (Entry 3 Telephone call)

Language skill: use formal language and register when appropriate. Make requests. Ask questions to obtain personal or factual information.

Click the audio player on the left. Write the missing words and print.
Check with the original writing at number (1).

SCENARIO:

Mavis has a doctor's appointment at Riverside Hospital. Unfortunately she can't find her appointment card so she can't remember when her appointment is. Her husband isn't sympathetic! She rings the hospital to find out when her appointment is.

Sheila: Hello Riverside Hospital? How can I help you?

Mavis: Yes I'm sorry to you but I'm ringing because I've got an appointment with Dr Woulds. but I've forgotten what time the appointment is. Could you tell me what time my appointment is?

Sheila: Okay. Can you tell me your name and date of birth ?

Mavis: My name is Mavis Bond.

Sheila: spelling that please?

Mavis: Yes.B.O.N.D.

Sheila: Is that 'P' for 'Pudding or 'B' for 'Bravo?'

Mavis: It's 'B' for Bravo.

Sheila: And date of birth?

Mavis: It's the 13th of the 12th '62.

Sheila: And confirm your address please?

Mavis: I'm sorry. I didn't hear that. Would you that please?

Sheila: Yes. Could you tell me your address please?

Mavis: It's 16 Bayswater Terrace, LS 7 4DB.

Sheila: hold the line please while I check your appointment?

Mavis: Yes I'll .

At this point a man abruptly opens the door and pops his head into the room. It's Mavis' husband Stephen come to check up on her.

Stephen: Who're you talking to?

Mavis: Hospital.

Stephen: What for?

Mavis: I've lost my appointment card and I can't remember when my appointment is.

Stephen: What again! I'm off to the shop. Do you want anything?

Mavis: No.

Stephen: Okay! See Yah!

Sheila: Mrs Bond?

Mavis: Yes?

Sheila: Your appointment with Dr Woulds is at 10.20 am on Friday.

Mavis: Oh thank you for your help.

Sheila: You're welcome. Goodbye.

Mavis: Thank you. Goodbye.

name:

(4) read >

Find the missing words.

abruptly bother confirm mind please possibly remember sorry thank welcome

SCENARIO: Mavis has a doctor's appointment at Riverside Hospital. Unfortunately she can't find her appointment card so she can't remember when her appointment is. Her husband isn't sympathetic! She rings the hospital to find out when her appointment is.

Sheila: Hello Riverside Hospital? How can I help you?

Mavis: Yes I'm [1] to [2] you but I'm ringing because I've got an appointment with Dr Woulds. but I've forgotten what time the appointment is. Could you [3] tell me what time my appointment is?

Sheila: Okay. Can you tell me your name and date of birth please?

Mavis: My name is Mavis Bond.

Sheila: Would you [4] spelling that please?

Mavis: Yes.B.O.N.D.

Sheila: Is that 'P' for 'Pudding or 'B' for 'Bravo?'

Mavis: It's 'B' for Bravo.

Sheila: And.date of birth?

Mavis: It's the 13th of the 12th '62.

Sheila: And could you [5] your address please?

Mavis: I'm [6] . I didn't hear that. Would you repeat that please?

Sheila: Yes. Could you tell me your address please?

Mavis: It's 16 Bayswater Terrace.LS 7 4DB.

Sheila: Could you hold the line [7] while I check your appointment?

Mavis: Yes I'll hold.

At this point a man [8] opens the door and pops his head into the room. It's Mavis' husband Stephen come to check up on her.

Stephen: Who're you talking to?

Mavis: Hospital.

Stephen: What for?

Mavis: I've lost my appointment card and I can't [9] when my appointment is.

Stephen: What again! I'm off to the shop. Do you want anything?

Mavis: No.

Stephen: Okay! See Yah!

Sheila: Mrs Bond?

Mavis: Yes?

Sheila: Your appointment with Dr Woulds is at 10.20 am on Friday.

Mavis: Oh [10] you very much for your help.

Sheila: You're [11] . Goodbye.

Mavis: [12] you. Goodbye.

(5) spell >

(6) same words >

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