Stephen: If for [1] a) example b) help c) shopping d) smile there's an elderly [2] a) citizen b) example c) help d) lady whose partner for [3] a) example b) help c) smile might have recently died and she lives on her own, doesn't get out very often. What would a good [4] a) citizen b) child c) woman d) smile do to [5] a) citizen b) example c) help d) smile that lady?

Pat: A good [6] a) citizen b) person c) help d) shopping could just knock on the door and ask if that person needed any [7] a) going b) help c) lady d) shopping , any [8] a) cleaning b) money c) help d) shopping doing or if somebody was [9] a) back b) citizen c) example d) going somewhere you know said "I'm [10] a) example b) going c) shopping d) smile to such and such a place, is there anything I can bring [11] a) back b) lady c) shopping d) smile for you", or even invite them to come with them if they were physically able to.

Stephen: So, okay sort of ask if they need [12] a) back b) example c) help d) smile with [13] a) citizen b) example c) help d) shopping . Even perhaps just to be sociable.

Pat: Just to be sociable.

Stephen: ... have a chat.

Pat: ... just a [14] a) citizen b) kiss c) help d) smile and say hello it means a lot. I've realised that working in the hospital.

Stephen: Okay.

Pat: Just say hello to people.

Stephen: Okay.

Pat: And just [15] a) example b) help c) shopping d) smile at them and they will acknowledge you [16] a) back b) citizen c) example d) help .

Stephen: That's excellent. Thank you very much.